SHIPPING & RETURNS
Shipping & Tracking
- We ship all orders within 3 to 5 days from the order date. - An tracking number would be provided with every order along with the details of our logistic partner which could be used to track the order anytime.
Return & Exchange Policy
- All queries related to returns or exchanges would be addressed via e-mail viz. firstname.lastname@example.org - If you wish to return or exchange your product please contact us within 48 hours of receiving your product at email@example.com - We accept returns and exchanges only if the product is having any manufacturing defect or in case(s) of wrong product delivery. - We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient. (In case of prepaid payments) - Payment Refunds are only applicable only if incorrect product or incorrect size is delivered. * Please note that we do not exchange or take returns of face masks ** No Exchange(s) or Return(s) of any kind would be entertained for products under the Sale section.
How to make an request for Exchange?
In the event any products sold by us to the User(s)/Customer(s) through this Website is found to be inherently defective or damaged or the product received is different from the Product was ordered, the User(s)/Customer(s) shall immediately intimate to us by email at firstname.lastname@example.org about such damage and/or defect and/or difference. Defective/incorrect product replacement: You should notify us of any defects in the product or of any incorrectly shipped product within 48 hours of receipt of the product. Please note that we will acknowledge that we shipped the incorrect product(s) to you, or that the products(s) was damaged in transit to you only if you inform us within 48 hours of receipt of the product(s). Please Whatsapp us on +91-799999 2925 or you can also email us at email@example.com with regards to your request for exchange. Please mention your order number, name and contact number in the email. As soon as we have received the product, our QC team will check it. If all the above is in order, we will ship you the replacement product with no additional cost to you. You will receive a call or an email when a replacement has been shipped out. If the product received back by us does not meet the quality requirements above, or any of the below apply, then the product cannot be replaced. 1. Product(s) is damaged due to use or misuse. 2. Product has a manufacturing defect but has been used. 3. Product has been tampered with. 4. There is any kind of cologne or perfume smell on the garment. 5. We replace a product for sizing issues only once. Save for this limited remedy, User(s)/Customer(s) agree User(s)/Customer(s) shall have no other remedies against Us in the event of receiving and inherently defective or damaged product.
1. City Premium uses a third-party service provider to facilitate and collect payments (‘Payment Facility’) and City Premium is not liable or responsible for any issue that may arise between User(s)/Customer(s) and such third-party service provider. 2. While availing any of the payment method(s) available on the Website, we will not be responsible or assume any liability whatsoever in respect to any loss or damage arising directly or indirectly to User(s)/Customer(s) due to: (i) Lack of authorization for any transaction(s), or; (ii) Exceeding the present limit mutually agreed by User(s)/Customer(s) and between ‘Bank(s)’, or; (iii) Any payment issues arising out of the transaction, or; (iv) Declination of transaction for any other reason(s)